FAQS

Not really. You can place an order as a guest but you do have to put in your phone number, email etc. However, do create an account! We want to make sure you get the royal treatment every step of the way, so having an account helps us keep track of your orders, make returns a breeze, and dish out exclusive deals just for you !

Uh-oh, looks like you're locked out of the shoe kingdom! No worries, though. Just hit up the "Forgot Password" link, follow the magic link we'll send you in your email, and you'll be strutting your stuff again in no time!

Absolutely! We believe in giving you full control over your shoe destiny. Head over to your account settings, sprinkle some new password magic, and you're good to go!

Yep, your email is like your golden ticket to the shoe palace! It helps us keep in touch, send you sweet deals, make sure you get the lovely new shoes you ordered, and make sure you're always in the loop on the latest shoe gossip. So, bring on the email love!

Oh, it's like tracking a treasure hunt! Just hop on over to the main menu and click on "Track Your Order." There, you'll find all the details about where your order is in the pipeline. If you do not have an account you can use your phone number and OTP to get access to your order details.

Oh, it's like tracking a treasure hunt! Just hop on over to the main menu and click on "Track Your Order." There, you'll find all the details about where your order is in the pipeline. If you do not have an account you can use your phone number and OTP to get access to your order details.

We know you're dying to strut your stuff in those new kicks! Delivery times can vary depending on where you're at and where the product is shipping out from. In most cases, you should expect delivery time to be between 8 to 14 days. But rest assured, we're working our magic to get your order to you as fast as humanly (or shoemanly) possible!

Oops, did your order take a wrong turn? Don't worry, we've got your back! Get in touch with our support squad ASAP, and if your order hasn't embarked on its journey yet, we'll do our best to reroute it to the right address.

Oh no, the shoe gods must be playing tricks on us! Sometimes, the delivery update can be a bit ahead of the actual arrival. Give it a day, check with your neighbours (maybe they're trying to sneak a peek at your fabulous new shoes!), and if you still don't have your order, hit us up, and we'll investigate faster than you can say "shoelaces.

We're all about making it rain... with payment options! You can use your card or UPI to checkout via RazorPay, or go old school with Cash on Delivery (COD). Whatever floats your boat, we've got you covered! Pre=paying, however, gets you an extra 5% off automatically.

Feeling a little old-fashioned? No worries! With Cash on Delivery (COD), you can pay the good ol' fashioned way - in cash, right at your doorstep when your shiny new shoes arrive. Easy peasy!

Oops, looks like your payment is playing hard to get! First, double-check that all your card details are spot-on. Retry the payment. If that doesn't do the trick, try a different payment method or reach out to your bank. If all else fails, our support squad is here to save the day!

Changed your mind? No problemo! Head over to “Track Your Order” in the main menu, find your order, and hit that "Cancel" button faster than you can say "shoe emergency."

Ah, the waiting game! Once your order cancellation is confirmed, we'll hustle to process your refund faster than you can lace up your sneakers. Depending on your bank, you should see those bucks back in your account in a jiffy!

Quick change of plans? No sweat! If your order hasn't been picked up for delivery yet, shoot us a message at our customer care info, and we'll work our magic to update the address.

We want you to be head-over-heels in love with your shoes! Check out our super easy customer-friendly 15-day no questions asked Return policy on our website for all the deets. If your shoes just aren't vibing with you, follow the steps to start the return or exchange process hassle-free!

Not feeling the shoe love? No worries, we've got your back! Head to your account or to “Track Your Order” in the main menu, find your order, and hit that "Return Request" button. We'll guide you through the rest!

Ready to swap those shoes for something a little more your style? Reach out to our support team and we'll help you find your perfect fit!

Unfortunately, not every shoe is made for walkin' back to us. Check out the Return & Exchange policy on our website for the lowdown on which products are non-returnable or non-exchangeable.

Regal Shoes is more than just a shoe store – we're your ultimate footwear destination. We understand that every individual is unique, and so are their footwear needs. That's why we curate a diverse selection of brands and styles to cater to all occasions and preferences.

We carry footwear for men and women for all walks of life - from work-appropriate styles, to weddings and formal traditional occasions, to elevated casual daily wear.

As a multi-brand store we carry many Indian and international brands. Our in-house brands include the extremely popular women’s brand Rocia by Regal, the luxury men’s brand Imperio by Regal, and of course are most recognised brand Regal Shoes itself. Additionally in our stores and on our website you will find many authentic international and Indian brands like Crocs, Clarks, Puma etc.