Sign Up and Login

How do I create an account ?
Do I need an account to place an order ?
I forgot my password. What should I do ?
Can I change the password for my account ?

Tracking and delivery

How can I check the status of my order ?
How can I track my order ?
How long will it take for my order to be delivered ?
Can I modify the shipping address of my order after it has been placed ?
My order shows delivered but I have not received it.

Payments

What payment methods do you accept ?
How does the COD (Cash on Delivery) payment option work ?
What should I do if my payment fails?

Cancellation, Returns and Exchange

How do I cancel my order?
I just cancelled my order. When will I receive my refund?
Can I modify the shipping address of my order after it has been placed?
What is Regal Shoes' return & exchange policy? How does it work?
How do I create a Return Request?
How do I place an exchange request on Regal Shoes?
Which products are not eligible for return and exchange?

Product Knowledge

Which type of footwear do you carry ?
Which brands of footwear do you carry?